● Frequently Asked Questions
1. What is the Minimum Order Quantity (MOQ)?
Our MOQ is 1 unit, enabling us to accommodate sample orders for thorough client evaluation.
2. What is the lead time for orders?
Standard lead time for samples is approximately 7-10 days. For bulk orders, it usually ranges between 30 to 45 days, depending on volume and customization.
3. How is the product packaged for safe delivery?
Each unit is meticulously packaged in a custom Wooden Crate lined with shock-absorbing materials to safeguard the product during international transit.
4. What kind of warranty do you offer?
We offer a standard 1-Year Warranty covering all major hardware components for your peace of mind.
5. How do you handle software updates?
We provide Free Over-the-Air (OTA) updates to guarantee continuous system enhancement and feature advancements.
6. What technical assistance is available?
Our dedicated remote support services ensure timely assistance. We provide efficient troubleshooting and comprehensive video guidance to resolve any issues quickly.