❓ Frequently Asked Questions
1. What is your Minimum Order Quantity (MOQ)?
Our MOQ is 1 unit, enabling us to accommodate sample orders for thorough evaluation.
2. What is the lead time for sample orders versus bulk orders?
The standard lead time for a sample is approximately 7-10 days following confirmation. For bulk orders, the lead time is between 30 and 45 days, depending on volume and customization.
3. How is the product packaged for safe international delivery?
Each unit is meticulously packaged in a custom wooden crate lined with shock-absorbing materials to safeguard it during transit.
4. What kind of warranty do you offer?
We offer a standard 1-Year Warranty covering all major hardware components for your peace of mind.
5. How do you handle software maintenance and updates?
We provide free Over-the-Air (OTA) updates to guarantee continuous system enhancements and feature advancements.
6. What technical assistance is available if we encounter issues?
Our technical team provides comprehensive remote support services, efficient troubleshooting, and video guidance to swiftly resolve any issues.